Returns & Exchanges
At Valencia Pakistan, we strive to ensure your fashion experience is seamless, offering a 7-day hassle-free return and exchange policy for all unworn items with original tags intact. We are committed to providing you with the perfect fit and style to elevate your wardrobe.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and the reason for the return or exchange.
Quality Inspection
Ensure the garment is in its original condition, unwashed and unworn, with all Valencia brand tags and original packaging preserved for the inspection process.
Ship the Package
Once your request is authorized, securely pack the item and ship it back to our fulfillment center in Lahore using any traceable courier service.
Refund or Replacement
After our quality team approves the returned item, we will process your exchange or issue a store credit/refund within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing