Frequently Asked Questions
Everything you need to know about shopping with Valencia Pakistan
What are the standard delivery times within Pakistan?
Orders within Lahore are typically delivered within 24-48 hours, while delivery to other major cities across Pakistan takes 3 to 5 business days.
What payment methods do you accept?
We offer Cash on Delivery (COD) nationwide. Additionally, we accept secure online payments via credit/debit cards and popular mobile wallets.
Can I exchange an item if it doesn't fit?
Yes, we offer a hassle-free 7-day exchange policy for unworn items with original tags attached. Please contact our support team to initiate an exchange.
How do I care for my Valencia garments?
To maintain the quality of our fabrics, we recommend hand washing or dry cleaning. Specific care instructions are provided on the inner label of each garment.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email, which you can use on our courier partner's website to monitor your shipment.
Do you offer international shipping?
Currently, Valencia Pakistan focuses on serving customers within Pakistan. We are working on expanding our logistics to offer international shipping soon.